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    Client Experiences

    Experiences of First Step Services clients.

    ** This Page Randomly shows ‘Client Experiences’ from our large database of anonymous Client Experiences, unedited, as written by clients themselves. Just refresh this page to view new experiences.

    I began looking forward to my Tuesday night

    "I came to First Step understanding that it was going to be required by the court for my DWI. After the first class, I began looking forward to my Tuesday night classes. It was a place where I could come and open up about stuff in a safe environment that I wouldn’t have been able to talk bout with my family. The staff were super nice and the counselor was awesome."

    Anonymous January 17, 2016

    Knowledgeable and cared

    I came to First Step for a DWI that happened in August of 2012. Everyone I spoke with seemed knowledgeable and cared about what they did. The groups were very informative. I learned that there are many different ways of not using alcohol or drugs to cope with a wide range of problems that arise in a person's daily life. The groups helped me to evaluate a situation before turning to alcohol to get through a situation. Tonya and Kim were my counselors and they were very helpful.

    Anonymous November 18, 2016

    I was dreading the whole thing

    I was dreading the whole thing, honestly. However, after the first couple of meetings I was quite comfortable. It was interesting to hear from several different people from many different walks of life. The whole experience was quite enlightening and educational.

    Anonymous March 24, 2016

    First Step is a great place to be

    I was referred to First Step by my attorney after receiving a DWI over the holiday season. I wasn't sure what to expect since I've never been in trouble for anything like this. Hearing everyone's challenges and stories helped me to understand and witness what bad habits and bad choices can do. Although I don't believe I have a dependency on substances, I clearly understand how making a poor choice can affect not just me but others as well. I've learned that in no circumstance should I get in a vehicle after having any amount of alcohol and to teach others the same. I had a great experience from assessment to group sessions. I think for those that need a support structure, First Step is a great place to be.

    Anonymous March 24, 2016

    Getting a DUI changed my life forever

    Getting a DUI changed my life forever. I always knew I had a problem but refused to address it because I was addicted to feeling nothing but I was tired of wearing a mask every day. Witch the help of my counselors, I’m starting to find my sober self and although it gets rough at points/moments/days; I remember that the fire within me shines brighter than the fire around me. I won’t let my past, people, and alcohol destroy me anymore. Thank you for helping me find myself when I could no longer find the light. My name is [Anonymous] and I’m an alcoholic but more importantly, 146 days sober.

    Anonymous November 18, 2016

    Counselors involved me in my care

    "I came due to the nursing board. I liked that the counselors involved me in my care and helped me in the steps I needed throughout this treatment process. I liked aftercare mostly because I was in a group with majority of the people where nurses. Even though we may have had different reasons for being in group we all understood each other. If I had any feedback that would help the group. I think an aftercare with all nurses would be more helpful. Sometimes our issues are centered around the nursing board and I know it’s not helpful for both parties. It also helpful for new nurses entering the program to have the support of nurses that have been in it for some time. It’s a stressful time going through this whole process.”

    December 31, 2015

    Definitely was pleasantly surprised

    My first impressions of First Step was to have nerves that I would shamed or ridiculed for my actions. I definitely was pleasantly surprised with the people and the counselors working with the issues and problems that cause this behavior. It was very insightful recognizing what the possible trigger are or can be and opening up about them. I learned not to try a shoulder everything myself and opening up communication when feeling upset, stressed or just things going in my life. I’ve been able to reflect and have better knowledge so to make better choices and recognizing the conscious and people kind. It has been an enlighten learning about addiction and tools to better myself.

    Anonymous February 3, 2017

    Spent five weeks in an inpatient rehabilitation center

    "I recently spent five weeks in an inpatient rehabilitation center. Prior to returning to work I was advised to seek out an outpatient program. Coming to these groups has helped me understand my disease process as well as meeting others who were also struggling. My therapist was excellent in facilitating, as well as allowing me to be open and honest. This was a great experience."

    Anonymous March 19, 2017

    Did find the meetings beneficial

    I found most people to be interactive and learned from them. On occasion one individual would “take over” the group. At this point I think the leader should redirect. Any interactive activities were helpful and I also enjoyed the ice breakers. I did find the meetings beneficial. It was nice to see so many different people from different backgrounds get along.

    Anonymous February 3, 2017

    I look at my DUI as a good thing; a second chance

    My reason for coming to First Step is due to my May 3rd DUI. Before my DUI, I was NOT happy and unsure about how I wanted to live my life. Before May 3rd I was depressed, worried, staying out all night, sleeping all day, and not an active member of my family or the world. Now since my DUI I feel like I have a new view and feeling on life. I value my family, my friends, and the air I breathe. I look at my DUI as a good thing; a second chance. My treatment here at First Step has been that of support and caring. I am very grateful to all of my counselors here at First Step.

    Anonymous October 21, 2016


    Treating substance use disorders

    Treating substance use disorders

    "I recently spent five weeks in an inpatient rehabilitation center. Prior to returning to work
    NC DWI Process: Charge, conviction, restoration of license

    NC DWI Process: Charge, conviction, restoration of license

    What happens when I get a DWI?
    • A police officer can stop your car at
  • Client Experiences

    Initially I expected the group sessions to be very boring and was rather unenthusiastic about attending. However, after my first few sessions I found an appreciation for the program. I think what was most beneficial for myself was seeing and hearing other people's situations as it made me realize I could very well be in


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