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    Financial / Methods of Payment:

    Insurance We Take Your Insurance Plan Policy Coverage Sign

    Health Insurance:

    We are in network with most health insurance companies that operate in this area. We do all the billing and assist with authorizations. Your insurance will often even pay for your assessment. If you have insurance, it is often helpful for you to contact your insurance company and ask for authorization after your assessment and prior to entering counseling. This ensures the most likelihood that they will assist you with cost.

    We, too, will contact your insurance company for authorization and benefits.  In the rare case that they do not immediately authorize your counseling services, they will usually cover your services if you contact them and insist  they provide authorizations and re-authorizations. Insurance companies do not handle substance abuse & mental health counseling in the same manner they do your typical doctor’s treatment, despite the Parity Act. To save you money, client/patient involvement is sometimes necessary to ensure they assist you with paying for treatment. Insurance will also pay for your DWI or alcohol and drug counseling programs except, typically, ADETS or education.  Health insurance will pay for treatment as long as it is for a health-related need, such as improving health by completing substance abuse treatment.

    • Cigna
    • Blue Cross Blue Shield
    • NC State Employees Health Plan and Federal Blue Cross.
    • United Behavioral Healthcare
    • Magellan (including WellPath)
    • MedCost
    • Well Path
    • Aetna
    • Value Options
    • Managed Health Network
    • CompPsych
    • Health Net

    Self Pay:
    Self Pay/Cash: Allows those without insurance to pay cash for services at a discounted rate if paying the full rate could cause financial hardship. Our self-pay cost is among the lowest in the area.  Payment plans may be arranged for post-trial DWI clients on a case-by-case basis.

    The State of NC sets the ADETS fee at $160 for NC-DWI clients. Non NC DWI clients are required to pay $25 for the Prime for Life program manual. Fees paid to NC DWI Services assists clients with the cost manuals for NC DWI (508) clients.

    To receive your free assessment, call our toll free number: 1-877-762-3750.  Due to state DWI requirements, this does not apply for people needing assessments for DWI, or other DMV/DOT assessments.

    We accept most Insurance Policies:

    BCBSNC logo
    Value Options logo
    Managed Health Net resized .7
    HealthNet logo
    CompPsych logo

    Magellan logo
    Cigna logo resized .5
    Aetna logo resized .5
    MedCost logo
    united healthcare rehab resized .5
    United Behavioral Health logo
    NC State Health Plan


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    Free Substance Abuse Assessments: 1-855-806-5512

    Free Substance Abuse Assessments: 1-855-806-5512

    Do you have a concern about your alcohol or drug use? Do you think you are
  • Client Experiences

    “After struggling with alcohol for a number of years and getting another DWI, I went back to First Step again for treatment. Initially, I was angry but after a couple of sessions and meeting some now people along with Bill and Joanne, I started to feel comfortable. The most important thing I learned was how […]

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